Frequently Asked Questions

Our fully qualified team are certified Mitsubishi Electric and Fujitsu Heat Pump installers and registered electricians. We are dedicated to friendly service and providing highest quality solutions for our customers. 

What is a heat pump and how does it work?

A heat pump is a device that transfers heat from one place to another using a refrigeration cycle. It can be used for both heating and cooling your home. In the winter, it extracts heat from the outside air (even when it’s cold) and transfers it inside. In the summer, it reverses the process, removing heat from your home and expelling it outside

What are the benefits of installing a heat pump?

Heat pumps are energy-efficient, environmentally friendly, and can reduce your heating and cooling costs. They provide consistent and comfortable temperatures year-round and have the added benefit of dehumidifying the air in cooling mode.

How long does it take to install a heat pump?

The installation process typically takes half a day to a whole day, depending on the complexity of the job and the type of heat pump being installed. Our team will provide a more accurate timeline after assessing your specific situation.

What should I expect during the installation process?

Our team will perform a site assessment, discuss any factors that may need considerationwith you, and then proceed with the installation. We’ll handle all aspects of the process, including electrical work and system testing, ensuring everything is up and running smoothly before we leave.

Do I need to prepare anything before installation?

We recommend clearing the area around where the heat pump will be installed, both inside and outside your home, if there is furniture that needs to be moved we can assist you with this Ensure there is easy access to your electrical panel and that pets and children are kept away from the work area.

How often should I service my heat pump?

It’s recommended to have your heat pump serviced at least once a year to ensure it operates efficiently and reliably. Regular maintenance can help prevent unexpected breakdowns and extend the life of your system.

What kind of warranty do you offer?

We offer a comprehensive warranty on all our heat pumps and installation services. The specific terms can vary by manufacturer, but most systems come with a 5 year warranty on parts and labour.

How much does it cost to install a heat pump?

The cost of installing a heat pump varies depending on the size of your home, the type of heat pump, and other factors. We offer free consultations and quotes to provide you with an accurate estimate based on your specific needs.

Will a heat pump save me money on my energy bills?

Yes, heat pumps are highly energy-efficient and can significantly reduce your heating and cooling costs compared to traditional systems. The amount you save will depend on factors such as your current energy usage, local climate, and the efficiency of the heat pump installed.

Auckland's Home Heating & Cooling Experts

We offer no-obligation assessments to determine the ideal heating and cooling solution for your home, so you get maximum comfort without high energy costs.

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